Effective date: 28 December 2025
This Privacy Policy explains how Mersey Winter Fuel Solutions (“we”, “us”) collects and uses information when you visit winterfueluk.cfd (the “Site”) or contact us. We are based in Manchester, United Kingdom, and we provide independent guidance related to winter fuel and heating planning. By using the Site, you agree to the practices described below.
We try to keep information collection minimal. Most enquiries can be answered with high-level details, such as the type of home, how it is heated, and which rooms feel cold. If a question depends on safety or compliance, we will encourage you to consult a certified professional. If you are experiencing urgent risk (for example, suspected gas leak or carbon monoxide concern), do not use this website to seek help—contact emergency services and your supplier immediately. Our service is designed for planning and clarity, not emergency response.
This policy applies to information you provide through the Site, as well as basic technical data that may be processed when your browser loads a page.
If you contact us, you may provide your name, email address, and message content. You might also include contextual details (for example, property type, comfort issues, or whether the home is rented). We recommend that you do not send bank details, passwords, or full identity documents unless we explicitly request them after explaining why they are needed.
Like most websites, the Site may receive technical details such as IP address, browser type, device information, and approximate referral data. We use this information to maintain site security and reliability. We do not use it for behavioural advertising based on this Site.
The Site uses a small browser storage item to remember your cookie banner choice (accept/decline). This preference is stored locally in your browser using localStorage and is not submitted to a server by this website. If you clear your browser storage, the banner may appear again.
We use your message to respond to your enquiry, provide a checklist or explanation, and keep a record of communications so we can follow up. We do not make automated decisions that have legal or similarly significant effects. We do not sell personal information.
Our contact form does not send data to a server. Instead, it opens your email application using a mailto link, and your email provider transmits the message. When we receive your email, we handle it as described in this policy.
We may use third-party service providers (for example, email hosting and IT support) to operate our business. Those providers may process personal data on our behalf under appropriate safeguards. We may disclose information if required to comply with legal obligations or to protect the rights and safety of users and our service.
We do not embed third-party analytics or advertising scripts on the Site at this time. In the future, we may use measurement tools or advertising platforms to understand aggregate performance or to promote our services. If we do so, we will update this policy and describe categories of data processed and the choices available.
We keep enquiry emails only as long as needed for customer support and reasonable business records. Retention can vary depending on the subject and any legal requirements. You may request deletion; we will assess the request under applicable law.
We apply reasonable safeguards such as access controls for email accounts and devices. No system is perfectly secure, and we cannot guarantee absolute security for information transmitted over the internet.
Depending on your location and applicable law (including UK GDPR), you may have rights to access, rectify, erase, restrict, or object to certain processing, and to lodge a complaint with a supervisory authority. To exercise rights, contact us at contact@winterfueluk.cfd.
The Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has contacted us, please let us know so we can delete the information.
We may update this policy from time to time. Updates will be posted on winterfueluk.cfd. Continued use of the Site after changes indicates acceptance of the updated policy.
If you have questions about this policy, contact Mersey Winter Fuel Solutions at contact@winterfueluk.cfd. Postal address: 19 Deansgate, Manchester, Manchester, M3 2BW, United Kingdom.